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OUR
NORTH STAR

Our Equity, Diversity, Inclusion and Citizenship North Star is Synchrony’s compass, giving us direction and clarity into what progress looks like for our organization. We are not a performative organization, but we recognize the need to set a vision in order to create and unify focus amongst our employees. Regardless of where we are in our individual journey, our North Star provides a guiding light to help us move forward together as one Synchrony.

We introduced our North Star in 2022 to give us—and our stakeholders—greater clarity on where we’d like to be in the not too distant future. Our North Star isn’t a set of our goals. Rather, it represents our aspirations. A year later, we continue to use this to help assess progress along our multi-year journey toward achieving MORE. Change won’t happen overnight, and we’re committed to continually evolving.

At Synchrony, we are committed to enriching every life we touch by leading with EQUITY in everything we do.

Evolve the workforce to reflect the DIVERSITY of the populations in the communities we serve

  • Achieve 50% gender diversity across all groups globally
  • Achieve ethnic representation commensurate with governmental reporting across all groups globally
  • Achieve and maintain 100% pay equity

Nurture a culture of INCLUSION where employees can be their authentic selves and valued

  • Achieve or exceed 90% or better on employee survey inclusion indexes
  • 75% employee participation in our Diversity Networks
  • 95% employee participation in self-ID survey
  • Achieve 90% or better Great Place to Work® equity score

Increase access to education in our COMMUNITIES’ underserved populations

  • Improve the life of every student we touch by providing educational support, resources and training that is comparable to their advantaged peers
  • Evolve Education as an Equalizer into a replicable, in-demand corporate model, which focuses on depth vs. breadth to maximize development

A message from Michael Matthews and Brian Doubles

When we amplified our intentions to advance Equity, Diversity, Inclusion and Citizenship (EDIC), we understood that the road to sustained progress would be never-ending. We know that leading change, while exciting, is also challenging and that some of the toughest parts will be continually holding ourselves accountable and maintaining our stride. We know that many are being asked to deprioritize EDIC, in light of the scrutiny and division around it. Not us. We believe in this work.

When new challenges arise, we understand the impact of stopping or shrinking ourselves. Instead, we see this as an opportunity to leverage our collective passion, continue to align to our mission and do MORE.

That includes more self-examination. In 2023, we saw increased social and political polarization around EDIC, and it gave us an opportunity to look closer at our efforts and our impact. Instead of pulling back, we remained focused and expanded our conversations, because we understand that creating spaces for diversity of thought is part of what helps make our work relevant, real and sustainable. We remain unafraid to address tough questions and welcome discussions about the importance of Equity, Diversity, Inclusion and Citizenship. We want to hear more stories and varied perspectives and enrich our work through those exchanges.

As EDIC continues to evolve, so will our learnings and our aspirations. For us, it’s not about evolving just for the sake of change or to commune with like-minds. It’s about actively seeking out and listening to diverse voices, striving to understand many lived experiences and, ultimately, broadening our community over time. Taking a balanced approach to our efforts, we continue to invite more people into our EDIC community and create environments where everyone feels heard and supported.

We are not perfect but that has never been our goal. Rather, we value progress—even in the midst of learning and growing—and that focus helps us remove barriers to our ability to successfully assess our performance, stay agile and consistently think of new pathways to bring about progress. And we are emboldened by our people continually sharing their feedback on our actions, as they challenge us to be better.

In our second diversity report, we share how our commitment to MORE has resonated throughout our organization and in the communities we serve. Each year we make progress on the aspirations of our EDIC North Star—to enrich every life we touch by leading with Equity in everything we do—and that is inspiring and affirming.

We are proud of our evolution, have momentum to continue to push forward and are motivated to do MORE, see MORE and feel MORE. Thank you for sharing in this journey with us.

Michael Matthews
Synchrony Chief Diversity &
Corporate Responsibility Officer

Brian Doubles
Synchrony President &
Chief Executive Officer