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2023 EQUITY, DIVERSITY,
INCLUSION AND
CITIZENSHIP REPORT

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Introduction

A message from Michael Matthews and Brian Doubles

Our
Approach

Strategic Evolution, Bold Declaration

MORE ABOUT OUR APPROACH

Guiding
Principles

  • We are Committed to Outcomes
  • We are Driven by Data
  • We Model Collaborative Governance and Accountability
MORE ABOUT OUR GUIDING PRINCIPLES

Our
North Star

Our Equity, Diversity, Inclusion and Citizenship North Star is Synchrony’s compass, giving us direction and clarity into what progress looks like for our organization.

MORE ABOUT OUR NORTH STAR

Global
Workforce
Representation

0
Global Workforce Population

MORE ABOUT OUR GLOBAL WORKFORCE

Advancing
Diverse Talent

As we began sharpening our focus on progressing talent in our organization, a closer look at our data led us to our
moment of truth: we had MORE work to
do around representation.

MORE ABOUT ADVANCING DIVERSE TALENT

Conscious
Inclusion

Being open to feedback and having an unending desire to understand are just some of the ways we continually foster inclusion. Our people are empowered to be vulnerable and have the courage to lead and weigh-in on tough conversations. We acknowledge how experiences that occur outside of our walls can affect us, so we make space for the varied ways we show up.

MORE ABOUT CONSCIOUS INCLUSION

Global
Diversity
Experience

Equity, Diversity, Inclusion and Citizenship is not simply a trend or fad for Synchrony. Rather, it’s one of our strategic business imperatives. Even during times of scrutiny, our focus and commitment has not wavered. That’s why every year we continue to devote intentional time to come together for our Global Diversity Experience (GDE).

MORE ABOUT GLOBAL DIVERSITY EXPERIENCE

External
Engagement

Through our external efforts, we partner with some of the most innovative and impactful organizations today, helping us better serve our people and customers. Our partnerships reflect our commitment to advancing equity by allocating resources to ensure all communities thrive—core to our goal of building a more inclusive, stronger economy.

MORE ABOUT EXTERNAL ENGAGEMENT

Citizenship

At Synchrony, we believe education is the key to socioeconomic equity. Through our global philanthropic platform, Education as an Equalizer (EAE), we are expanding access to higher education, skills training and financial literacy for marginalized individuals across our communities.

MORE ON CITIZENSHIP

Envisioning
More

Driving actionable progress is at the forefront of our Equity, Diversity, Inclusion and Citizenship (EDIC) aspirations and our evolution will continue to be grounded in our Guiding Principles: we are committed to outcomes, are driven by data, and model collaborative governance and accountability.​

ENVISIONING MORE

A message from Michael Matthews and Brian Doubles

When we amplified our intentions to advance Equity, Diversity, Inclusion and Citizenship (EDIC), we understood that the road to sustained progress would be never-ending. We know that leading change, while exciting, is also challenging and that some of the toughest parts will be continually holding ourselves accountable and maintaining our stride. We know that many are being asked to deprioritize EDIC, in light of the scrutiny and division around it. Not us. We believe in this work.

When new challenges arise, we understand the impact of stopping or shrinking ourselves. Instead, we see this as an opportunity to leverage our collective passion, continue to align to our mission and do MORE.

That includes more self-examination. In 2023, we saw increased social and political polarization around EDIC, and it gave us an opportunity to look closer at our efforts and our impact. Instead of pulling back, we remained focused and expanded our conversations, because we understand that creating spaces for diversity of thought is part of what helps make our work relevant, real and sustainable. We remain unafraid to address tough questions and welcome discussions about the importance of Equity, Diversity, Inclusion and Citizenship. We want to hear more stories and varied perspectives and enrich our work through those exchanges.

As EDIC continues to evolve, so will our learnings and our aspirations. For us, it’s not about evolving just for the sake of change or to commune with like-minds. It’s about actively seeking out and listening to diverse voices, striving to understand many lived experiences and, ultimately, broadening our community over time. Taking a balanced approach to our efforts, we continue to invite more people into our EDIC community and create environments where everyone feels heard and supported.

We are not perfect but that has never been our goal. Rather, we value progress—even in the midst of learning and growing—and that focus helps us remove barriers to our ability to successfully assess our performance, stay agile and consistently think of new pathways to bring about progress. And we are emboldened by our people continually sharing their feedback on our actions, as they challenge us to be better.

In our second diversity report, we share how our commitment to MORE has resonated throughout our organization and in the communities we serve. Each year we make progress on the aspirations of our EDIC North Star—to enrich every life we touch by leading with Equity in everything we do—and that is inspiring and affirming.

We are proud of our evolution, have momentum to continue to push forward and are motivated to do MORE, see MORE and feel MORE. Thank you for sharing in this journey with us.

Michael Matthews
Synchrony Chief Diversity &
Corporate Responsibility Officer

Brian Doubles
Synchrony President &
Chief Executive Officer