Envisioning MORE

Over the years, we’ve been transparent about our work to champion Equity, Diversity, Inclusion and Citizenship, even when we knew we had more to do. In 2023, we witnessed an environment of heightened contention around EDIC that challenged investments at many organizations. Rather than let that division stifle our progress, it instead inspired us to do MORE to not only uphold our resolve, but deepen it. Our commitment is real. For us, EDIC is about more than moral imperatives; it is a reflection of our core values and a driver of our competitiveness. The past year gave us more opportunities to hear and learn from varied perspectives, and those conversations, while sometimes tough, are helping shape the next iteration of our relentless work.

Driving actionable progress is at the forefront of our Equity, Diversity, Inclusion and Citizenship (EDIC) aspirations and our evolution will continue to be grounded in our Guiding Principles: we are committed to outcomes, are driven by data, and model collaborative governance and accountability.

Looking ahead, we’ll continue to create safe spaces for difficult discussions and intend to let outcomes fuel our efforts. We want to move further faster, while still remaining intentional about welcoming more viewpoints into our EDIC community. We will implement more globally relevant programming to help ensure that EDIC is relevant for all. We will remain attuned to the evolving needs of our employees and our communities. We will further advance diverse talent and deepen inclusivity in our workplace. We won’t be slowed down by an unattainable quest for perfection, but rather we will stay agile so we can continually innovate to introduce more meaningful ways to drive EDIC.

We know our path is not without its challenges, but our North Star helps illuminate the way forward for our organization and those we serve. We are dedicated to progressing together as one Synchrony, using our North Star as an inspiration to measure our progress in striving toward achieving MORE as we continually evolve.

Programs and initiatives like those shared in this report will help us drive the engagement, accountability and outcomes necessary to achieve long-term growth and understanding. We are energized to continue our journey to see MORE, feel MORE and do MORE to create meaningful impacts in our communities and beyond. Thank you for joining us in this important work.

A message from Michael Matthews and Brian Doubles

When we amplified our intentions to advance Equity, Diversity, Inclusion and Citizenship (EDIC), we understood that the road to sustained progress would be never-ending. We know that leading change, while exciting, is also challenging and that some of the toughest parts will be continually holding ourselves accountable and maintaining our stride. We know that many are being asked to deprioritize EDIC, in light of the scrutiny and division around it. Not us. We believe in this work.

When new challenges arise, we understand the impact of stopping or shrinking ourselves. Instead, we see this as an opportunity to leverage our collective passion, continue to align to our mission and do MORE.

That includes more self-examination. In 2023, we saw increased social and political polarization around EDIC, and it gave us an opportunity to look closer at our efforts and our impact. Instead of pulling back, we remained focused and expanded our conversations, because we understand that creating spaces for diversity of thought is part of what helps make our work relevant, real and sustainable. We remain unafraid to address tough questions and welcome discussions about the importance of Equity, Diversity, Inclusion and Citizenship. We want to hear more stories and varied perspectives and enrich our work through those exchanges.

As EDIC continues to evolve, so will our learnings and our aspirations. For us, it’s not about evolving just for the sake of change or to commune with like-minds. It’s about actively seeking out and listening to diverse voices, striving to understand many lived experiences and, ultimately, broadening our community over time. Taking a balanced approach to our efforts, we continue to invite more people into our EDIC community and create environments where everyone feels heard and supported.

We are not perfect but that has never been our goal. Rather, we value progress—even in the midst of learning and growing—and that focus helps us remove barriers to our ability to successfully assess our performance, stay agile and consistently think of new pathways to bring about progress. And we are emboldened by our people continually sharing their feedback on our actions, as they challenge us to be better.

In our second diversity report, we share how our commitment to MORE has resonated throughout our organization and in the communities we serve. Each year we make progress on the aspirations of our EDIC North Star—to enrich every life we touch by leading with Equity in everything we do—and that is inspiring and affirming.

We are proud of our evolution, have momentum to continue to push forward and are motivated to do MORE, see MORE and feel MORE. Thank you for sharing in this journey with us.

Michael Matthews
Synchrony Chief Diversity &
Corporate Responsibility Officer

Brian Doubles
Synchrony President &
Chief Executive Officer